Apr 23, 2024  
2022-2023 Chesapeake College Catalog 
    
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  Appendix 1: Student Transfer Policies
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2022-2023 Chesapeake College Catalog [ARCHIVED CATALOG]

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CST 245+ - Computer User Support

3 credits
A study of user support and help desk operations for IT professionals. Topics include support basics, user support principles, help desk services & operations, career readiness (teamwork, communication, customer service, and professionalism), ethical behavior, ergonomics, product evaluation, troubleshooting, and incident management. [SPRING] Two hours lecture; two hours lab per week.
Prerequisite(s): CST 119+   or CST 208+   Corequisite: CST 217+  


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