Apr 26, 2024  
2020-2021 Chesapeake College Catalog 
    
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2020-2021 Chesapeake College Catalog [ARCHIVED CATALOG]

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CST 245+ - Computer User Support

3 credits
A study of user support and help desk operations for IT professionals. Topics include support, basics, user support principles, help desk services & operations, ethical behavior, ergonomics, product evaluation, troubleshooting, and incident management. [AS NEEDED] Two hours lecture; two hours lab per week.
Prerequisite(s): You must complete CST 143+  and CST 145+   prior to taking this course.


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