Apr 22, 2019  
2018-2019 Chesapeake College Catalog 
    
2018-2019 Chesapeake College Catalog
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CIS 260+ - Computer User Support

3 credits
A course designed for the entry-level user support specialist. Topics include customer service skills, working as a team, troubleshooting computer problems, common support problems, “Help Desk” operations, user needs analysis and assessment, and user support management. [FALL/SPRING] Two hour lecture; two hours laboratory per week.
Prerequisite(s): CIS 152+ .



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