HRM 204 - Front Office Management and Procedures

3 credits

A course designed to provide students with a basic understanding of maximum quality and efficiency in the front office for hotels, motels, and bed and breakfasts. Included are roles of staff, guest safety and key control, daily procedures, impact of latest technology, reservations, registration and accounting, yield management, and night auditing. [SPRING] Three hours lecture per week.
Prereq/Corequisite:
Take ENG 094+ and MAT 023 as pre or corequisites, or appropriate placement scores.

Note: All developmental courses must be completed with a grade of “C” or better in order to progress to the next developmental level or into college-level courses.